Last Updated: 10 December 2025
At Jagrut Gold, we are committed to protecting the privacy and security of your personal information.
This Privacy Policy explains how we collect, use, store, protect, and share your data when you visit our website, contact us, or purchase our products.
This policy applies to:
- www.jagrutgold.com
- Any communication via WhatsApp, email, phone
- Online catalogue request and retailer enquires
Data Collection
- Information You Provide Directly
When you contact us, place an order, make an enquiry, or register interest in our product, we may collect following information:
- Full Name
- Mobile Number/Whatsapp Number
- Email Address
- Store/Business Name
- GST Number
- Billing & Shipping Address
- Payment information (UPI/RTGS reference only - we do not store card data)
- Images or documents voluntarily shared with us
We collect this information for legitimate business reasons: billing, shipping, order processing, and communication.
2. Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type & version
- Type of device (mobile, desktop)
- Pages Viewed
- Time spent on pages
- Click activity
- Referring site (Google, IndiaMART, WhatsApp, YouTube etc.)
- Cookies and analytics data
This data helps us to improve our website, understand visit behavior, and enhance user experience.
How We Use Your Information
We use your data for the following purposes:
- Process and deliver your orders
- Verify your business identity (for wholesale orders)
- Communicate via WhatsApp, SMS, email, or phone
- Respond to enquires and provide catalogue information
- Ship products through logistics partner
- Improve website performance & user experience
- Maintain financial and accounting records
- Ensure compliance with legal requirements
- Prevent fraud or misuse
We do NOT sell or rent your personal information to third parties.
Cookies & Tracking Technologies
Our website uses cookies, analytics tools, and tracking pixels to:
- Understand website traffic
- Improve loading speed
- Enhance your browsing experience
- Generate visitor analytics via Google Analytics
Your Choices:
You may disable cookies in your browser settings at any time. Some website features may not function properly if cookies are disabled.
Sharing of Information
We only share your information with:
Logistics Partners
To ship orders and confirm delivery status
Payment Processors
UPI/RTGS/NEFT references—we do NOT store card details.
Legal Authorities
If required to:
- Comply with law
- Respond to legal requests
- Prevent fraud or misuse
We NEVER share your data with:
- Third-party marketers
- Advertising companies
- Unrelated businesses
Data Retention
We retain your personal data only for as long as necessary for:
- Accounting & taxation compliance
- Order history reference
- Legal obligations
- Dispute resolution
- Improving our services
You may request deletion of your data anytime (unless retention is required by law).
Data Security
We follow industry-standard security practices to protect your data:
- SSL-encrypted website (HTTPS)
- Restricted data access to authorised personnel only
- Secure servers & encrypted databases
- No storage of sensitive card/payment information
While we take all reasonable measures, no method of transmission over the internet is 100% secure. We cannot guarantee security beyond our control.
Your Rights (As Per Indian DPDP Act 2023)
You may request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your data
- Withdrawal of consent
- Information on how your data is processed
To exercise your rights, contact us at:
+91 9503095113
jagrutgold@gmail.com
Policy for Minors
We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted information, contact us and we will delete it.
Third-Party Links
Our website may contain links to:
- YouTube
- IndiaMart
- Payment gateways
- Social media platforms
These third-party sites have their own privacy policies. We are not responsible for their data or content handling.
Purity & Quality
If a customer finds any purity or hallmark difference, they may contact us for verification. However:
- We are not liable for purity differences if the item is melted or altered by the customer.
- Hallmark testing can be done at any certified Hallmarking Centre by the customer for a quality check. If the customer finds any difference, it must be reported immediately with documentation.
- Melted or damaged items will not be accepted under any circumstances.
Stone & Wastage Policy
- Stones above 2.5 mm will be given less as per our policy.
- Stones below 2.5 mm are chargeable; no "less" will be provided.
- Customers are responsible for the cost of stones used in the item.
- Wastage will be as per item type and design—requests for wastage waivers or less wastage will not be entertained unless mutually agreed.
Delivery & Shipping
- Customers must check logistics coverage before placing an order.
- Customers can connect with us to know about logistics coverage.
- Delivery is handled through our authorized logistics partners.
- If the location is not serviceable, customers must arrange their own pickup or alternative delivery method.
- We are not responsible for delays caused by courier companies, weather conditions, or transport issues once the parcel is dispatched.
Payments
- Full advance payment is mandatory for all orders—whether customs or ready items.
- Orders will be processed only after full payment is received.
- No partial or half payment is accepted under any circumstances.
- Payments must be made through authorized methods (bank transfers, UPI, or other approved channels).
- Once payment is received, the order will be confirmed, and production or dispatch will begin.
- No cancellation or refunds once production has started or goods are dispatched.
Customer Communication
For all order-related queries or support, customers can contact us directly via WhatsApp or phone. If our number is not reachable, please call us on 9902434440.
Legal Disclaimer
All products sold by Jagrut Gold are made as per order specifications.
We reserve the right to update or modify this policy at any time without prior notice. Disputes, if any, will be handled under Mumbai jurisdiction only.
Custom Orders
- All custom or "made to order" jewelry is made based on customer's specifications.
- Once the order is confirmed and payment is received, no design, size, or weight change will be accepted.
- Delivery time for custom orders will depend on the design complexity and raw material availability.
- If a customer cancels after production starts, advance payment will be refunded but making charges will be deducted.
- No full refund will be provided if production has been started.
Return & Exchange
- We do not accept returns or exchanges unless there is a genuine manufacturing defect or dispatch error from our end.
- Items damaged in transit must be reported within 24 hours of delivery with unboxing video proof
- We urge our customers to always make one unboxing video while they receive their items.
- In case of verified error, exchange or adjustments will be at our discretion.
Weight & Design Variations
- The final weight of items may slightly vary (+-) due to manufacturing tolerances.
- Prices are subject to the final net weight and prevailing gold rates at the time of invoicing.
Photographs & Website Content
- Product photos shown on our website are for reference purposes only.
- Actual product may differ slightly in colour, design detailing, or size due to lighting and photography setup.
- All images and content on the site are the property of Jagrut Gold.
- Any unauthorized use, copying, or redistribution will lead to legal action.
Privacy on WhatsApp
- By contacting us on WhatsApp or through our website, customers consent to communication regarding products, offers, and order updates.
- We do not spam or share your number with any external entity (party) other than for delivery purposes.
Gold Rate Fluctuation
- All quotations and offers are valid only for the same day unless confirmed with advance payment.
- Any change in gold price after order confirmation will not affect already placed and paid orders.
Contact Us
Jagrut Gold
705, DD Image, Zaveri Bazar
Mumbai, Maharashtra, INDIA
Email: jagrutgold@gmail.com
Phone / WhatsApp: +91 9503095113
End of Policy